Contact Us
When gambling stops being fun
If gambling is causing distress, or if you recognise the signs of harm in your own behaviour, stop using this form. The contact form is for editorial and technical queries about this website, not for personal support. Instead of writing to us, speak with an organisation that specialises in gambling harm. Helplines and webchat services operate confidentially, and many are available around the clock. You can also use the self-exclusion tools offered by licensed operators, which let you block access to your accounts for a period of your choosing. These steps take effect without any involvement from this website, and they protect you more directly than any message you could send here.
What this form is for
This page exists so you can raise a question about the content on this site, report an error in a review, or ask about how we handle your data. The team reads and replies in English, so please write to us in that language. We do not limit what you may ask about, but we do limit what you should send. Do not include account numbers, card details, bank references, passwords, PINs, or scans of identification documents. No employee of this website, and no third party we work with, will ever request such material through this form. If you receive a request like that from anyone claiming to represent us, treat it as fraudulent and do not respond.
Anything you submit through this form is not encrypted in transit in a way that protects sensitive financial data, and we do not store such data even if it arrives by mistake. Sending it puts you at risk of identity theft and financial loss, and it serves no legitimate purpose. If you believe you have sent such information by accident, contact your bank or card provider without delay and explain what happened.
How we handle your message
We keep your message only as long as necessary to answer it, and we do not share it with any operator, affiliate, or marketing partner. We may use the details you provide to improve the accuracy of a review, but we will never publish your name or contact information. If your message concerns a complaint about a casino, we cannot act as an intermediary, and we cannot force an operator to refund money or change a decision. In that case, your route is the operator's own complaints process, followed by the independent dispute service that the operator names in its terms. We can, however, note the pattern of unresolved complaints and reflect it in our assessments.
If you need help right now
Do not wait for a reply from this site if you are in immediate difficulty. The form is not monitored around the clock, and any response will come only after a reasonable delay. Turn first to a gambling-support charity or to the responsible-gambling section of the site you were playing on. Those services exist to help you without judgment, and they will not pass your details to this website. You are not alone in this, and reaching out to a specialist is the single most effective step you can take.